It is a trait that symbolizes total disrespect.
Responding to people when they reach out to someone is important in every aspect of our lives. It shows respect, it shows appreciation, it shows professionalism.
In my business, when someone contacts me for a timing quote for their road race, I respond as quickly as possible. It is part of establishing myself as a professional and it shows to my prospect customers that I respect and appreciate their time. However, after I reply if they decide not to do business with me, I don’t hear back from them even after I follow up.
As a race director, I’m in contact with diverse sources. I reach out to vendors seeking to hire their services for one of my events. Photographers, timers, DJ, volunteers, etc. In my experience, when they are not interested in working the event they do not get back to me with an answer.
The success of an event depends greatly on planning. I depend on these people, the vendors, and the volunteers to have a good race. When they are not going to be at the event, they don’t need to tell me why, all I need is the courtesy to let me know they will not do as requested so I can cross them off the list and pursue another alternative.
I make a point to always reply when the message is addressed to me, that excludes mass emails or spam, of course. I receive several quotes from timers, t-shirt stores, website designers. I thank them and let them know I already have someone lined up for the job. I give them the respect of an answer. I do the same in my personal life. I reply to my friends regardless of the nature of the message. I always reply. By doing so I let them know I appreciate their contact, and I appreciate them. I give them respect.
I give what I like to receive.
I answer emails, I reply to text messages, I call back, I show up when I’m invited. I treat others like I want to be treated. It’s not that difficult. It is doing exactly as I want done onto me.